TALLY SERVICE
SUPPORT – ONSITE and REMOTE
Tally is a well-known enterprise resource planning (ERP) software, widely used for accounting, inventory management, payroll, and more.
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Two types of Support for Tally
Onsite Support for Tally:
Onsite support involves a Tally expert physically visiting your location to provide assistance. This is ideal for:
- Installation & Setup: If you’re setting up Tally for the first time or upgrading to a new version, onsite experts can help with installation, configuration, and any network setup required for multi-user Tally environments.
- Customization: Tally allows for a wide range of customizations to meet the specific needs of your business. Onsite support is helpful when customization requires a detailed understanding of your workflow.
- Troubleshooting: When you face complex technical issues that are hard to resolve remotely, onsite support can directly troubleshoot problems, inspect hardware, network configurations, and fix errors.
- Training: Onsite support is useful for training your staff in using Tally, ensuring that they know how to handle specific workflows and processes.
Remote Support for Tally:
Remote support is often faster and more cost-effective as it doesn’t require the physical presence of an expert. Common remote services include:
- Technical Assistance: Experts can help resolve issues like data corruption, Tally errors, or software crashes via remote access. This can be done through screen sharing tools like TeamViewer, AnyDesk, etc.
- Data Synchronization & Backup: Assistance with data backup, restoration, or synchronization between multiple Tally installations can be handled remotely. Remote support is especially useful for multi-location setups.
- Version Upgrades & Patches: Tally frequently releases updates and patches to improve features and security. Remote support can ensure that your Tally software is up-to-date without the need for onsite visits.
- Customization Support: If you need custom reports or specific functionalities, remote support teams can make changes to your Tally configuration based on your requirements.
- Online Training: Training and workshops can also be conducted remotely using virtual meeting tools, helping teams understand new features or workflows.
When to Choose Onsite vs. Remote Support
- Onsite Support: Recommended for hardware-related issues, complex setups, or large-scale projects like customizations or detailed training. It’s best when personal interaction is crucial.
- Remote Support: Ideal for minor issues, daily troubleshooting, basic software setup, and updates. Remote support is faster and more flexible for resolving common issues.
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How to Access Onsite & Remote Support for Tally
Tally Solutions Authorized Partners
Many Tally partners offer both onsite and remote services. You can contact them for personalized support.
Tally's Built-in Support
Tally also offers built-in support for its licensed users, where you can submit tickets or get live chat assistance for immediate concerns.
Third-Party IT Companies
In addition to official partners, several IT support companies provide comprehensive Tally services, often bundled with other software support.
When to Choose Onsite vs. Remote Support
Onsite Support
Personalized service, hands-on troubleshooting, and deep understanding of your environment.
Remote Support:
Faster response times, reduced cost, and flexibility