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AMC / Annual Support Contract

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An Annual Maintenance Contract (AMC) for Tally

An Annual Maintenance Contract (AMC) for Tally provides businesses with ongoing support and services for Tally ERP software throughout the year. This ensures that your Tally software is always up-to-date, error-free, and running smoothly, without the need to pay for individual service calls or emergency support.

Many Tally service providers and authorized partners offer AMCs that include various levels of support depending on your business needs.

Benefits of Having a Tally AMC:

  • Cost-Effective: Instead of paying per issue or upgrade, you pay a fixed yearly fee, which can be more economical in the long run.
  • Peace of Mind: Knowing that your software is always up-to-date and supported by experts.
  • Improved Efficiency: With regular updates and quick issue resolution, your team can work more efficiently without interruptions.
  • Proactive Maintenance: Many AMCs include proactive monitoring of your Tally system, identifying potential issues before they cause significant problems.
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Key Features of Tally AMC

Regular Updates and Upgrades:
    • Tally frequently releases updates, patches, and new features. An AMC ensures that your software stays current with these updates, which often include security improvements, bug fixes, and new functionalities.
Unlimited Support:
    • Most AMCs provide unlimited technical support via phone, email, or remote access, allowing businesses to resolve issues without worrying about additional costs.
Data Backup & Recovery:
  • Regular data backups and recovery services are often part of an AMC. This ensures that your Tally data is secure, and you can recover it in case of accidental loss or corruption.ss owners or managers can keep an eye on financial performance even when they are away from the office.
Customization Support:
  • Businesses often need custom reports or workflows in Tally. With an AMC, providers will typically help modify your Tally setup as needed, to tailor the software to your evolving requirements.
Training:
    • Some AMCs offer periodic training or workshops for your team to ensure they stay updated on the latest features and functionalities in Tally.
Priority Service:
    • Customers with AMCs usually get priority over non-AMC users. This means faster response times and quicker issue resolution.
Onsite Visits (Depending on Contract):
    • Depending on the provider, the AMC might include a certain number of onsite visits each year for troubleshooting, software updates, or additional training.
Data Synchronization Support:
    • For businesses using Tally in multiple locations, AMCs often include support for synchronizing data between different Tally installations.

How to Choose a Tally AMC Provider

01
01
Authorized Tally Partners

Look for Tally authorized service providers or partners who are certified to offer AMC services. This ensures you receive high-quality support from professionals familiar with the software.

02
02
Customized Plans

Ensure the provider offers an AMC that aligns with your business requirements, whether it's basic support or extensive customization and training.

03
03
Estimated Cost of a Tally AMC

The cost of a Tally AMC varies depending on the level of service, the number of users, and whether it's a single or multi-location setup. For small businesses, a basic AMC could start from around ₹5,000–₹15,000 per year. Larger or more complex setups with customization and onsite support might range from ₹25,000–₹100,000 or more per year. Would you like help finding a Tally AMC provider or learning more about specific services for your .

04
04
Service Levels

Check the provider’s response times, support channels (email, phone, remote, onsite), and service hours. Some providers may offer 24/7 support for critical issues.

05
05
Reputation

Look at reviews, testimonials, or references from other businesses that have used the provider’s services to ensure they are reliable and responsive.

How to Choose a Tally AMC Provider

Basic AMC

Covers regular software updates, minor troubleshooting, and phone/email support. Ideal for small businesses with minimal customization needs.

Comprehensive AMC

Includes more extensive support, such as remote troubleshooting, software customization, and data management. Best for mid to large businesses that rely heavily on Tally for various functions.

Premium AMC

Offers advanced services like regular onsite visits, in-depth customizations, dedicated account management, and 24/7 support. Suitable for large organizations that need continuous, real-time support.

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